DETROIT, March 14, 2020 -- DTE Energy’s number one priority is the health and safety of our employees and customers. We make every effort, every day, to ensure we deliver energy to our more than 3 million customers. We have well established processes that provide financial assistance to hundreds of thousands of customers who, at times, need help to ensure their energy delivery is uninterrupted.
In the face of this global coronavirus pandemic, we are on high alert to help those customers whose lives are being disrupted. As a result, we are suspending shutoffs for non-payment for those customers who are low income eligible, effective immediately through May 3, 2020. This timing could be extended depending on the impact that the virus has on our communities. Those customers enrolled in our Senior Winter Protection Program have had their end dates automatically extended through May 3, 2020 without additional actions required on their part.
Customers who are impacted by COVID-19 — those with a sudden loss of income or medical condition — as well as our vulnerable senior citizens, are encouraged to contact us at 1.800.477.4747 to determine eligibility for our payment assistance program. We want every one of our customers to have energy, and to be warm and safe.
About DTE Energy
DTE Energy (NYSE: DTE) is a Detroit-based diversified energy company involved in the development and management of energy-related businesses and services nationwide. Its operating units include an electric company serving 2.2 million customers in Southeast Michigan and a natural gas company serving 1.3 million customers in Michigan. The DTE portfolio includes energy businesses focused on power and industrial projects; renewable natural gas; natural gas pipelines, gathering and storage; and energy marketing and trading. As an environmental leader, DTE utility operations will reduce carbon dioxide and methane emissions by more than 80% by 2040 to produce cleaner energy while keeping it safe, reliable and affordable. DTE Electric aspires to achieve net zero carbon by 2050. DTE is committed to serving with its energy through volunteerism, education and employment initiatives, philanthropy and economic progress. Information about DTE is available at dteenergy.com, empoweringmichigan.com, twitter.com/dte_energy and facebook.com.
For further information, members of the media may contact:
Pete Ternes, DTE Energy, 313.235.5555